FAQ – Polycarbonate Awnings

Based in sunny Southern California, Advaning is a premier U.S. company specializing in the professional design and manufacture of high-quality retractable awnings and shade solutions.
Our creative team of designers and builders is dedicated to crafting products that seamlessly blend elegant aesthetics with superior quality and functionality.

Quality and Craftsmanship
To ensure exceptional performance and longevity, our products are constructed from premium materials
• Retractable Awnings: 100% outdoor acrylic fabrics, 6063-T5 aluminum alloy, and stainless steel components.
• Polycarbonate Awnings: 100% solid polycarbonate sheets, EPDM grade seals, 6063-T5 aluminum alloy, and stainless steel components.
• Glass Awnings: Dual pane temper-laminated glass panes, 6063-T5 aluminum alloy, and stainless steel components.
• Accessories: 2-Year development and testing
Every product undergoes rigorous testing and multiple stages of quality control to meet the strictest industry specifications.

Global Reach and Availability
While our headquarters are in the U.S., we maintain a global presence through a robust distribution network, with manufacturing facilities in China, Vietnam, and Spain.
In the United States, our products are easily accessible through a variety of sales channels, including:
• Direct from the Manufacturer: Purchase directly via advaningshop.com.
• Major Retailers: Available through partners such as Amazon, Home Depot, Lowe's, Walmart, Patio Heat and Shade, and Wayfair.
• Regional Experts: Accessible through a growing list of local distributors and professional installers.

At our core, we are committed to providing reliable products and exceptional customer service every step of the way.

A polycarbonate awning is a stationary awning product that is permanently attached to the exterior of your home, business or other structure. It provides protection from rain, snow, and hail. These products can also provide shade and protection from the sun and UV rays.
Typically, a polycarbonate awning is smaller in footprint and projected size; may be available in a variety of widths and, depending on the style, can be connected to allow for customers to customize width coverage, if needed.
These types of awnings usually have a frame and brackets to connect to the exterior surface.

FOLLOW UP QUESTIONS
1. What is polycarbonate?
Polycarbonates (PC) are a group of thermoplastic polymers containing carbonate groups in their chemical structures. Polycarbonates when used in engineering materials are proven to be stronger and more break resistant than most other plastics. Polycarbonates can range in thickness, density (hollow or solid), clarity and textures depending on the individual manufacturing process.
2. What makes polycarbonate better than glass?
Polycarbonate is lighter in weight. Solid sheets are virtually shatterproof and have more flexibility and strength than glass.

Advaning's polycarbonate awning series collections; PN, PA, & PS feature 1/8″ solid sheet/s of virgin polycarbonate material. This polycarbonate sheet, when combined with the included quality components, makes for a superior product that outperforms and outlasts similar competitors on the market today.

ADVANING VS COMPETITORS

POLYCARBONATE - When compared to other polycarbonate awnings, one major difference is the polycarbonate strength and quality. Most other competitors offer low-cost hollow polycarbonate, typically made of lesser-grade materials containing impurities that are weak to impact stresses and heavy loads.
Advaning’s solid sheets are virtually shatterproof and have been independently tested to withstand from 200 lbs. up to 550 lbs. (depending on size and series).
• Polycarbonate Structure: Hollow sheets are prone to dust, moisture, and mold collection within the cavities. Due to the structural design of the cavities, they are impossible to clean and will need special equipment or replacement when they get dirty. Advaning polycarbonate sheets are solid and require little to no maintenance.
View Competitor Hollow Polycarbonate Example
• Polycarbonate Seams: To save money on shipping, competitors offer connectable polycarbonate sheets that require a flimsy plastic connection piece that connects two or more smaller sheets. On top of being unsightly, this plastic connection piece is typically made of non-UV-rated plastic, which tends to break or crack easily when exposed to the elements.
(INSERT IMAGE OF CONNECTOR PIECE)

BRACKETS - Competitors often come with plastic brackets that, like the connection pieces, are typically never UV-rated and will not last long when exposed to the sun’s rays.
View Competitor Plastic Bracket Example

Advaning offers 3 styles of brackets that are made of materials proven to last in the elements.
PS Series: Includes solid die-cut steel brackets, powder-coated in a charcoal gray gloss finish. View PS Series Bracket
PA Series: Includes solid die-cut aluminum brackets, powder-coated in a metallic silver speckled finish. View PA Series Bracket
PN Series: Includes an injection-molded nylon bracket with fiberglass fibers for reinforcement and strength, and is available in either Black or White matte finish. View PN Series Bracket

ASSEMBLY & COMPONENTS - Most competitors offer low-grade components, such as rubber seals and installation hardware with difficult assembly instructions.
Advaning offers EPDM-rated rubber seals, top-quality aluminum front/rear bar caps or framing, UV-rated plastic components, and 304-Grade Stainless Steel hardware, along with a comprehensive step-by-step assembly and installation guide.
The unique design of the PS and PN Series is their ability to connect multiple units side by side to achieve custom widths.

WARRANT & SERVICE
Most competitors do not offer a warranty beyond the return or grace 30-day period.
Advaning is proud to include a 2-year warranty along with lifetime customer support from our California-based service center.

In the United States, our products are easily accessible through a variety of sales channels, including:
• Direct from the Manufacturer: Purchase directly via advaningshop.com.
• Major Retailers: Available through partners such as Amazon, Home Depot, Lowe's, Walmart, Patio Heat and Shade, and Wayfair - View a Complete list of Channel Partners (LINK)
• Regional Experts: Accessible through a growing list of local distributors and professional installers.

FOLLOW-UP QUESTIONS
A. How long does a polycarbonate awning take to arrive at my location once an order is placed?
Advaning does not control the shipper, shipping speed, or service level of our distributors, installers, or channel partners. We encourage you (the customer) to contact your point of sale for specifics about delivery or order details.
When an order is placed via our shop site: www.advaningshop.com, you can expect to receive tracking information typically within 48 hrs and delivery completion within 10-14 business days after the order is received.
B. What kind of carrier does Advaning use to ship the polycarbonate awnings?
Answer: Advaning does not control the shipper, shipping speed, or service level of our distributors, installers, or channel partners. We encourage you (the customer) to contact your point of sale for specifics about delivery or order details.
When an order is placed via our shop site: www.advaningshop.com, you can expect your polycarbonate awning order to ship via a select Freight Carrier, FedEx, or UPS – depending on the size and qty of units ordered.
Freight carriers require a delivery signature confirmation and direct communication with the buyers to coordinate and schedule the delivery of our product.