The following are frequently asked questions and troubleshooting procedures regarding Advaning products. For any questions or an apparent issue that cannot be resolved, please feel free to contact Advaning’s Customer Service team via email with your specific question; service@advaning.com
General Questions
- Q1. : Who is Advaning?
- Advaning is a US-based company that is headquartered in sunny southern California. We are dedicated to quality design & manufacturing of a wide array of awning and shade solutions for both residential and commercial applications.
- Q.2 : What is a tempered glass awning?
- A tempered glass awning is a stationary awning product with bracket/s that is permanently attached to your home, business or other structure. It provides protection from rain, snow, and hail. These products can also provide protection from the sun and UV rays.
Typically, a glass awnings are smalller in projected size and may be available in a variety of widths depending on the style.
Follow Up Questions
1. What is tempered glass?
Answer: Tempered glass is real glass product that is heated, chemically treated and pressurized to produce a impact resistant glass. - Q.3 : Where can I purchase Advaning’s Tempered Glass Awnings?
- Advaning’s Tempered Glass awnings can be purchased exclusively online via Wayfair.com and www.advaningshop.com.
Follow Up Questions:
1. How long does a Tempered Glass awning take to arrive at my location once an order is placed? Answer: Advaning does not control the shipper, shipping speed, or service level of our distributors, installers, or our marketplace dealers. We encourage you (the customer) to contact your point of sale for specifics about delivery or order details. When an order is placed via our shop site: www.advaningshop.com, you can expect to receive tracking information typically within 48hrs and delivery completion within 7-14 business days after the order is received.
2. What kind of carrier does Advaning use to ship the polycarbonate awnings? Answer: Advaning does not control the shipper, shipping speed or service level of our distributors, installers, or our marketplace dealers. We encourage you (the customer) to contact your point of sale for specifics about delivery or order details. When an order is placed via our shop site: www.advaningshop.you can expect your Tempered Glass awning order to ship via a select Freight Carrier. Freight carriers require a delivery signature confirmation and direct communication with the buyers to coordinate and schedule the delivery of our product.
Product Questions
- PQ.1 : What are the Tempered Glass awning dimensions?
- Click Here for GA Series Dimensions Table
- PQ.2 : What is the wind rating limits on Advaning’s Tempered Glass door awnings?
- Due to variables such as awning size, installation type, weather conditions, and general care/maintenance, Advaning does not have a wind rating that can be applied to every situation. Our Tempered Glass awnings are manufactured to the highest of standards, and with top quality materials, they are made to last for many years when properly installed and cared for.
- PQ.3. : How do you care for an Advaning Tempered Glass awning?
- Advaning’s GA Series awnings require minimal care when properly installed. Owners can perform periodic inspections to ensure that all the screws are properly tightened and that the silicone seals are in good condition. Re-tighten all screws and reapply silicone as needed to prevent water leakage.
Snow Loads – Advaning recommends clearing excess snow from collecting on the tempered glass sheet.
Cleaning – Keep the look and beauty of your tempered glass awning free from excessive dirt and dust by practicing a periodic cleaning and rinse as needed. Using a mild detergent, clean and scrub the awning brackets and hose off with cold water. Thoroughly rinse the entire awning with clean water and squeegee the tempered glass sheet or use a chamois cloth to gently dry. NEVER use acetone, abrasive cleaners, or other harsh detergents to clean the awning’s glass. - PQ.4 : How do the Tempered Glass awnings withstand weather corrosion?
- Salt air is extremely corrosive for all materials, including “Non-Ferrous” metals such as aluminum and stainless steel. Advaning awnings are manufactured using the best materials/components in the industry and have been tested for superior performance, strength, and longevity. However, certain care and extra maintenance are required when installing an Advaning awning where salt laden air is present. To prolong the integrity and performance of your awning investment installed near salt water, owners should practice the same care as would be given to any marine equipment in order to prevent accelerated salt corrosion. Advaning recommends that the owner follow the below maintenance practices: (Bi-Annually) Maintain the awning free from excessive salt deposits by washing the brackets and aluminum parts with a marine cleaner such as Simple Green Marine All-Purpose Boat Cleaner. Thoroughly rinse the entire awning with clean water and squeegee the tempered glass sheet or use a chamois cloth to gently dry.
- PQ.5 : Can I customize a Tempered Glass Awning?
- Advaning’s GA Series Tempered Glass awnings cannot be customized at thist ime.
Installation and Operation Questions
- IOQ.1 : What are the mounting requirements for a tempered awning?
- Advaning recommends a minimum of 7-inch wall clearance as well as a 2-inch clearance from eaves or overhangs to best install the GA Series Tempered Glass awnings. The GA Series awnings MUST ALWAYS be installed onto solid structure supports, solid masonry/brick or header. Please reference the GA Series Pr-installation Guide, Click Here. You will need the following:
- You will need the following:
1. Stud Finder
2. Pencil/Marker
3. Wrench
4. Level
5. Scissors
6. Mallet
7. Small Wood Block
8. Outdoor Rated Silicone Sealant
9. Ladders
10. Drill and Drill Bits *(3/8 inch drill bit).
A typical install will require 3+ persons to complete. Specialty hardware for siding, cinder blocks or solid concrete/brick can be found at a local hardware specialty store – Advaning always recommends consulting with a professional installer, contractor or handyman to best determine any additional requirements based on you specific installation site.
Please review Advaning’s GA Seires Owner’s Manual for more in depth information:
GA Series Owner’s Manual/User Guide
*The included 3/8″ lag screws will require a 16/64 inch drill bit, however, non-wood structure installations may require additional hardware, which may necessitate a different bit size.
- You will need the following:
Warranty Service Questions
- WSQ.1 : What’s the warranty?
- Download Advanings GA Series Awning 1-Year Warranty, click here.
- WSQ.2 : How do I claim my warranty?
- Advaning warranty and support is designed to provide our customers with a streamlined, simple, and efficient resolution. Our warranty support form is easily found via: www.advaning.com
Click here for direct Warranty Claim Link
If for any reason the form is not available via the link provided above, please send an email to service@advaning.com with the following information;
Subject Line: Warranty Claim
1. Complete Name
2. Shipping Address
3. Phone Number
4. Awnings Model#
5. Detail of the issue Please also include as attachements:
6. Photo 2: Any visible issue
7. File 1: Purchase Receipt/Invoice.
Once a warranty support form is submitted, you should expect a follow-up from our service team typically within 72 business hours. - WSQ.3 Will modifying my tempered glass awning affect the warranty?
- Modifying any portion, part, or installation process (other than what is explicitly used in the product user guide) will void warranty. Modifications including, but not limited to, 3rd party accessories, cutting, customizing any part of the awning as this can cause permanent damage to the product, property, and can become a hazard for potential injury.