Terms & Conditions

Policies / Procedures / Terms / Conditions

Full Procedural / Operational Terms & Conditions for Resellers, Dealers, Distributors, and Direct End-User Customers.

A. Purchase Orders

Advaning accepts Purchase Orders via the following.

B2B eCommerce site: order@advaning.com
Standard Purchase Orders can be submitted to: order@advaning.com
End Users: www.advaningshop.com

Please ensure any Purchase Order request submitted includes the following information:

Complete and accurate shipping address
Customer’s phone number
Correct model number
Residential Delivery must be specified
Shipping method preferred
If 3rd party shipping is requested, the 3rd party’s shipping account number and billing address should always be included on the purchase order OR authorized dealer, reseller, distributor must provide Advaning with a signed document authorizing us to always use all approved shipping carrier accounts. Advaning will not be responsible for filing 3rd party shipping claims.
Pricing on Purchase Order must be accurate

Email all sales and service inquiries to order@advaning.com
No verbal PO’s will be accepted under any circumstances.

Once a PO (purchase order) is received, our processing team will email you within 48 business hours with confirmation, along with any additional details about your PO status. Should there be any pertinent information required from our team concerning your PO we will reach out via email and phone, we will place a PO on hold for up to 5 business days should there be no communication or return replies to inquiries from our processing team.

1) Standard Ground orders

All Purchase Orders will be presumed to be processed with standard ground shipping service unless otherwise indicated at time of placing PO. Any order received by 5:00 PM (PST) are processed to be shipped from Advaning’s warehouse within 3~5 business days

Standard ground shipped orders can be expected to arrive to delivery destination within 10~14 business days after order has been confirmed as “shipped”. Please note a working line of communication will be required to establish delivery as our shipments will include signature release upon delivery, please ensure you provide us a working phone number for delivery scheduling otherwise your order can be subject to carrier storage fees, return shipping fees and/or restocking fees.

Dealers, refer to the quarterly pricing table for rates on Ground shipping.

2) Will-Call Orders

Will-Call orders need to be submitted at a minimum of three business days (72 hours) in advance to allow for processing and warehouse preparation of the order.

IMPORTANT NOTICE: We will not process or prepare any Will-Call order without an official purchase order and without 72-hour notice.

Will-Call orders will be automatically cancelled if the scheduled pick-up time has been missed and no communication has been established within 72hrs of missed pick-up. Advaning is not responsible for following up on orders not picked up within the 72-hour period. If more time is needed, please specify on your order or inform us beforehand via email or phone call.

Advaning Awnings are packed and boxed to ensure the safe delivery of our products. Our products are typically long, bulky, and heavy. It is the customer’s responsibility to verify all product boxed dimensions and weight prior to pick-up to avoid delays and cancellations. Will-call orders are released at the warehouse’s door and it is the customer’s responsibility to ensure proper vehicle accommodations are met to prevent damage to vehicle property, product, own safety, and all road/driving laws. All will-call orders can only be released to the person or pick-up agent/company on the will-call invoice as the signature of receipt will be required upon release. All loading and securing will be at the owner’s accord. Advaning cannot be held responsible for any damages to personal property or injury at the loading site for any will-call order.

B. CANCELLED ORDERS

Notifications of cancelled orders must be sent to order@advaning.com within 24 hours of original order placement to avoid cancellation fees and/or return shipping fees. Please wait for a confirmation reply to acknowledge your request, we will reply to cancellation requests within 24 business hours.
For cancellation requests after 24 hours if not already shipped, are subject to a 10% cancellation fee. An invoice will be sent along with PO number and fee amount via email.
Orders cannot be cancelled once processed as “shipped” and are subject to a minimum return shipping charges of $250.00 (per item) along with a 25% restocking fee.
Freight charges are non-refundable.

C. RETURN POLICY

Advaning strives to make your shopping experience the best it can possibly be. We understand this includes a fast, accurate, and welcoming return policy. If for any reason you are not satisfied with our product, simply request a return within 30 days of product receipt. Once your return request is received, we will send you a confirmation email with full return instructions along with a Return Merchandise Authorization (RMA) number for your returning parcel.

*Please note that should you receive a product that is not as described, damaged, or deemed defected by our warranty team Advaning will provide options towards a resolution.

The following is applicable to direct end-user customers only

Product may be returned within 30 days from date of delivery or will-call signature release. All returns are subject to a 25% restocking fee.
Refused/Returned order delivery shipments will be assessed an automatic 25% restock fee plus a minimum return *freight costs of $250.00 per item shipped.
All returns require a Return Merchandise Authorization (RMA) number.

To request a return please submit notice to: order@advaning.com

Subject line: RETURN REQUEST, please include Order Number and reason for return.

*FREIGHT RETURNS
We understand that returning our larger size products can sometimes be difficult due to their size and weight. Advaning will automatically issue a call-tag label for any LTL (freight) return whenever a return request is received and a Return Merchandise Authorization (RMA) number is issued. This service will allow Advaning to select a carrier to schedule and pick up the return directly with the returning party (customer) and is offered at a discounted rate of $250.00 per freight item**. The return service fee is deducted from the refund when the return is received in our system.
**Fee is subject to change depending on the pick-up location, .

D. SHIPPING POLICY

Standard freight charges are only meant to cover one-way standard shipping costs to contiguous U.S. 48 states, and do not include additional handling fees, rural/beyond-point delivery charge, or re-delivery charges.
We do not ship to PO Boxes, APO or FPO addresses.
We do not ship internationally to end-users.
International shipping from business to business is available only if Reseller/Dealer/Distributor arranges shipping carrier pick up on their account.
All Price are FOB Advaning’s California warehouse or Maryland warehouse.
All S&H Subject to Extra Beyond Point Freight Charge or Re-Delivery Charge.
All Ground and Express Shipments, Processing Time and Delivery Date are not a guarantee. Advaning’s is not responsible for any delays on shipments.
3rd Party shipping is subject to 15% invoice charge if 3rd party bill is rejected by freight/shipping carrier.
A shipping quote can only be given on orders consisting of 3 awnings or more shipping to one location.
A shipping quote can be requested on oversize product only if requesting Expedited Services, and not already listed on our standard pricing table.
Shipping quotes are only valid up to 48 hours.

E. DAMAGED/LOST SHIPPING CLAIMS PROCEDURES

Please be advised that drop shipments delivered on a 3rd party shipping account are the sole responsibility of the account holder, which in these cases are the resellers and distributors of Advaning’s products; this also pertains to freight shipments for consignment orders. In the event that a package is lost or damaged, the account holder of that particular carrier is responsible for filing the loss/damage claim. All claims are compensated to the account holder directly from the shipping carrier. For the sake of a prompt resolution to a damage claim by the shipping carrier, it is advisable to make notations of the damages on the bill of lading and to retain the damaged product before filing a claim.

F. HOLIDAY SHIPPING SCHEDULE

Advaning observes the following Holidays and therefore will not process or ship orders accordingly.

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas

Note: Thanksgiving, Christmas, and New Year’s Eve may be limited for express shipments due to the shipping carrier’s schedule. Advaning is not responsible for this or any delays as a result of the shipping carrier’s schedule. We strongly urge that orders around holidays are received as early as possible to avoid common delays resulting in a higher influx of orders, possible weather issues, and truck delays during this time.

In using this website, you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refer to our Company, Advaning Advanced Awnings, and Shades. “Party”, “Parties”, or “Us”, refers to both the Client and Advaning, or either the Client or Advaning. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services/products, in accordance with and subject to the prevailing laws of the United States of America. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to same.